Client: "I have to call my insurance to tell them that I'm going on vacation?"
Me: "Yes, every time you want your medication over a week in advance you have to let them know."
Client: "Well, can't you call for me?"
Me: "No, you have to call them yourself and let them know why you want your medications in advance."
Client: "Oh, I see. I'll get my assistant to call them then."
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